Preordered a Barbie and was told it would be available on April 30. When the date came and went I received an email saying it was backordered and would be available on May 7. On the 10th I see that my item still hasn't shipped and notice that the item is listed as...Read more
I ordered the Barbie Dream House with ample time! Here it is the 29th and nothing yet! That's $150-plus order that was already taken from my checking account! The worst is trying to get help from Mattel through their customer service@mattel e-mail address and it's been...Read more
I was trying to find a very special Christmas gift for our daughter, the only gift she requested for Christmas, an outdoor electric car (her second year of asking for it). The only one big enough for her (5 years) and that can handle where we live is the Power Wheels...Read more
Mattel - Very satisfied
I had a great experience with a Barbie Hooverboard that I purchased for my daughter. It broke, so I called Mattel & then sent us a certificate for the same amount of the item. Thank you Mattel:)
Mattel - Very poor user experience online
Items don't tell you they are "out of stock" they just have their "add to cart" button disappear and appear to be on sale. Beyond that the whole website is very unintuitive. Extremely unimpressed for being a website for a large company
Shipping Service Review
I ordered on November 25th a gift set that comes with 2 dolls and a closet. (Two of these to be precise) today is 12/12/16 and I have obly received the dolls no closets. Several attempts to return or hear from them and Nothing!! I called yesterday to get a return label and its been 24 hrs and NOTHING!
Barbie Glam Convertible Review
Tried to get Barbie glam car before Christmas, even added expidited shipping. Informed it was back ordered & when it came in, charged me the expidited shipping cost. Tried to email them b4 shipping to reduce shipping cost: email delayed then rejected. Thanks for nothing.
Great and very pretty in person ashley in jackson michigan title may say lovely or sunshine great girl #2483787533
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