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VERY DISAPPOINTED WITH MATTEL! I bought my granddaughter the new Barbie Hello Dream house for Christmas and it is not working!

I am a software engineer and tried everything to get the WiFi setup only to find out that a software update has corrupted the device and now it won't connect and the WiFi is not working. Called Mattel support and worked with them for over an hour with no fix. It worked fine on setup but after the software update it stopped and no way to start over even with a hard and soft reset. Also, No Replacements?

Really MATTEL? There is no place to find this product after Christmas unless you pay over $1000! Why don't you have replacements in stock?

I now have one very unhappy granddaughter and a frustrated grand father looking for help. Can you do something for us?

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