![Mattel](https://cdn0.opinion-corp.com/logo/m/mattel.jpg?r=d96f30cfe35a0ee7bb4fdd3833780d942a9a1f66)
Mattel
Mattel Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattel has 2.3 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good toys, Great products, Make quality toys.
Cons: Way you see our culture, Cutting off communication, Disrespect from the supervisors.Recent recommendations regarding this business are as follows: "Open a Chargeback if Mattel fail to respond to you", "check before you buy", "Not relevant", "Fix your website to be easier to navigate", "Run away!".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Mattel has 2.3 star rating based on 20 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Good toys, Great products, Make quality toys.
Cons: Way you see our culture, Cutting off communication, Disrespect from the supervisors.Recent recommendations regarding this business are as follows: "Open a Chargeback if Mattel fail to respond to you", "check before you buy", "Not relevant", "Fix your website to be easier to navigate", "Run away!".
Most users ask Mattel for the delivery of goods as a solution to their issues.
Consumers are not pleased with Customer service and Layout of Store. The price level of this organization is medium according to consumer reviews.
Media from reviews
![Mattel - Order not sent, No Reply from Customer Service](https://cdn0.opinion-corp.com/review-media/pictures/2024/09/11/mattel_order-not-sent-no-reply-from-customer-service-202409096093617_1389-medium.png)
![Mattel - Faulty matchbox vehicle](https://cdn0.opinion-corp.com/review-media/pictures/2024/09/03/mattel_faulty-matchbox-vehicle-202409036079367_d5fc-medium.jpeg)
![Mattel - Inquire about the complaint regarding the product.](https://cdn0.opinion-corp.com/review-media/pictures/2024/05/13/mattel_inquire-about-the-complaint-regarding-the-product-202405135851778_2c42-medium.jpeg)
![Mattel - Inquire about the complaint regarding the product. - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2024/05/13/mattel_inquire-about-the-complaint-regarding-the-product-202405135851778_e2d3-medium.jpeg)
![Mattel - Inquire about the complaint regarding the product. - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/2024/05/13/mattel_inquire-about-the-complaint-regarding-the-product-202405135851778_a611-medium.jpeg)
![Mattel - ANIME UNO IDEA](https://cdn0.opinion-corp.com/review-media/pictures/2024/02/19/mattel_anime-uno-idea-202402195636399_c2e4-medium.png)
![Mattel - Need truck lights](https://cdn0.opinion-corp.com/review-media/pictures/2023/07/21/mattel_need-truck-lights-202307214835228_1c58-medium.jpeg)
![Mattel - Order not sent, No Reply from Customer Service - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2024/09/11/mattel_order-not-sent-no-reply-from-customer-service-202409096093617_1389-medium.png)
![Mattel - Faulty matchbox vehicle - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2024/09/03/mattel_faulty-matchbox-vehicle-202409036079367_d5fc-medium.jpeg)
![Mattel - Inquire about the complaint regarding the product. - Image 4](https://cdn0.opinion-corp.com/review-media/pictures/2024/05/13/mattel_inquire-about-the-complaint-regarding-the-product-202405135851778_2c42-medium.jpeg)
![Mattel - Inquire about the complaint regarding the product. - Image 5](https://cdn0.opinion-corp.com/review-media/pictures/2024/05/13/mattel_inquire-about-the-complaint-regarding-the-product-202405135851778_e2d3-medium.jpeg)
![Mattel - Inquire about the complaint regarding the product. - Image 6](https://cdn0.opinion-corp.com/review-media/pictures/2024/05/13/mattel_inquire-about-the-complaint-regarding-the-product-202405135851778_a611-medium.jpeg)
![Mattel - ANIME UNO IDEA - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2024/02/19/mattel_anime-uno-idea-202402195636399_c2e4-medium.png)
![Mattel - Need truck lights - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/2023/07/21/mattel_need-truck-lights-202307214835228_1c58-medium.jpeg)
![Mattel - Need truck lights - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/2023/07/21/mattel_need-truck-lights-202307214835228_dc3c-medium.jpeg)
![Mattel - Very offensive](https://cdn0.opinion-corp.com/review-media/pictures/01/be/433666/mattel_very-offensive-201909161655737_01be-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash](https://cdn0.opinion-corp.com/review-media/pictures/1c/56/332284/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_1c56-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 2](https://cdn0.opinion-corp.com/review-media/pictures/9c/bf/332268/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_9cbf-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 3](https://cdn0.opinion-corp.com/review-media/pictures/91/ab/332267/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_91ab-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 4](https://cdn0.opinion-corp.com/review-media/pictures/0d/7b/332266/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_0d7b-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 5](https://cdn0.opinion-corp.com/review-media/pictures/17/ab/332262/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_17ab-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 6](https://cdn0.opinion-corp.com/review-media/pictures/96/95/332258/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_9695-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 7](https://cdn0.opinion-corp.com/review-media/pictures/80/19/332256/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_8019-medium.png)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 8](https://cdn0.opinion-corp.com/review-media/pictures/a3/35/332254/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_a335-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 9](https://cdn0.opinion-corp.com/review-media/pictures/7e/87/332252/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_7e87-medium.jpeg)
![Mattel - The Death Of Quality Service & The Rise Of Customer Backlash - Image 10](https://cdn0.opinion-corp.com/review-media/pictures/56/9a/332250/mattel_mattel-the-death-of-quality-service-the-rise-of-customer-backlash-201809211361979_569a-medium.jpeg)
Wicked doll bought before yall pulled them
I heard your wicked doll had been removed from shelves.And a purchased one prior to your removing them
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder not sent, No Reply from Customer Service
10 September still no response received, and order is still Processing.
I have written to customer service twice and received no actual response to date, other than a confirmation email to say the request was received. I am overseas and am not prepared to spend $10 to make an international call just to follow up on my order. It seems no one at Mattel has the decency to respond or simply dispatch my order. If you can't or won't fulfil the order, at least provide a refund.
Respond to your customers respectfully, and in a timely manner, and provide service via chat on your website. It's the most basic form of customer service in 2024.
- Nice products
- No customer service
- No chat service on website
Preferred solution: Deliver product or service ordered
User's recommendation: Open a Chargeback if Mattel fail to respond to you
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Faulty matchbox vehicle
Hello, today my kid chose a set of Matchbox vehicles. One, called SCRAPER, has a faulty wheel axis (installed wrongly). We only saw this when the child unpacked it at home.
Preferred solution: Deliver product or service ordered
User's recommendation: check before you buy
Missing pieces
Jade was very helpful in resolving my issue. I very much appreciated his detail and listening and providing a positive positive resolution.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerInquire about the complaint regarding the product.
Dear Sir or Madam
I am writing to complain about Fisher-Price Deluxe Kick & Play Removable Piano Gym that I purchased through Kakao Gifting in Korea 6 months ago.
I am complaining because I saw that the paint on the black piano keys was peeling off and that the peeling paint was on the child's body. I have a few questions regarding this issue.
First, what effect will black peeling paint have on your child's health? Second, how do I exchange or return the product? The product in question is sold domestically through an importer, and I do not know where I can receive after-sales service or consultation on related matters.
Please tell me how to solve this problem.
I look forward to hearing from you as soon as possible. I expect to hear back from you with a full resolution to this issue within 3 days.
Thank you for your time.
Sincerely,
Sir or Madam
Preferred solution: What effect will black peeling paint have on your child's health? How do I exchange or return the product. Where I can receive after-sales service or consultation on related matters.
Just recently bought a hot wheels I'd car can't use it!
Don't sell these when the app is disabled! Their is tracks for sale on ebay for id cars that you can't access so your buying something that's worth nothing!
I bought an I'd car for my grandson. Looked in to a track. I found a YouTube video telling me not to buy . No more app to support.
Great!!! Thanks Mattel!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |ANIME UNO IDEA
Dear UNO
Warm Greetings from Mongolia. My name is Bayasgalan Bayasaa and I am from Mongolia Ulaanbaatar.I have been running my own anime toy store for 8 years now.
I am writing this letter to request official permission to remake an Anime UNO game with anime images. There are so many anime fans in Mongolia, but no official UNO games in our country. Due to the corona virus we are all in quarantine. They are looking at a lot of smart phones.
Play with your family and stop using smart phones. If we get the permission to remake the UNO we will look for an opportunity to sell it world wide. Also I have contacted the Japanese market requesting permission to reuse anime images for UNO. If we get the permission from both sides we will be able to make everyones dream game Anime UNO.
One Piece and Dragon Ball UNO's made. But our idea is to make 4 best Animes in the world in one UNO Game. The 4 Animes are: 1. Kimetsu no Yaiba.
2. Naruto 3. One Piece 4.
Jujutsu Kaisen.
I am looking forward to hearing a positive response from you.
Thanking you in advance
For any inquiries and requests, we will be open and happy to give the answers.
Best regards,
Bayasgalan. B
Kids Toys Toy Store
9th Apt, Peace Avenue, Chingeltei District,1st khoroo, Ulaanbaatar, Mongolia
Contact Phone: +976 ********
Contact email: bayaraa.bayasgalan@***.com
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Verified ReviewerOuji toy
I highly object to the Fisher-Price My First Seance Ouji Board. This is teaching children witchcraft and is a very dangerous thing.
Im shocked a toy company would put this out. This is harmful to kids and most people understand witchcraft is real and nothing to be playing with or inviting into childrens lives. Please discontinue this toy and recall those that are out. Parents have sent out a warning on social media to the public.
Shame on this company for making such a harmful toy for innocent children. I hope those in charge who approved this will come to their senses.
Preferred solution: Discontinued manufacturing of the Seance toy.
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Verified ReviewerMary Fowler Barbie Doll- very very urgent
Hi, i urgently require five Mary Fowler Barbie dolls!! In my world there is probably nothing more urgent!!!
Can you please help me. I need them before the Olympics and will make a market to source them!!! Best.
Michael Kelly. 041112****
Preferred solution: Five MAry Fowler Barbie dolls before the OLympics
User's recommendation: Not relevant
To take down a youtubers channel
There is youtuber by the name of chugayt on his youtube channel he has a horror version of Thomas and friends and a Thomas and friends thomas and secret- Grimace shake video i am afraid about if the little kids search this up and see it might scare them because of how the youtuber made his video. His youtube channel needs to be shut down completely and he needs to be banned from youtube.
Because thomas and friends is about learning lessons and learning right from wrong.
And the narrator doesn't cuss on the friendly version of the TV show but on the youtube channel version the narrator cusses alot and there is even blood mentioned in one of his videos and thomas stretches his neck an abnormally long way and he smokes even in the video and the narrator says fine I will give you a minute to get high. So please I am begging you take down this person's youtube channel I can't even visit a McDonald's because of him.
Sincerely
Peyton Rhys Vaughn
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |Need truck lights
Really no complaint . Just missing the lights for the top of the truck .
Bought missing top light bar .
It happens. Looking to have Mattel send them to complete the vehicle.
.
- Make quality toys
Preferred solution: The missing light bar that belongs on top of the truck !
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Verified Reviewer |Ugly new Barbie doll design
Please do not make the collector Barbies and Holiday Barbies; look like GI Joe like you have done with recent Barbies. If holiday and other collector barbies look like GI Joe, I will stop purchasing.
- Traditional barbies
- New ugly gi joe articulated barbies
Preferred solution: the ability to purchase traditional Barbies.
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Verified ReviewerQuestions about improving barbies and reproduction of discontinued ken doll
Hello mattel I a huge fan of the brand barbie and the dolls I grew up with them and I am also a doll collector. I had noticed the quality of barbies lacking from older barbies like cheaper materials such as hair or mostly painted on swim suits and other clothing I feel a purpose for a kids fashion doll is clothes so they could change the clothes on a barbie and now these days especially any barbie like a swimsuit barbie or color reveals and especially the dreamtopia line mostly have painted/molded on clothes and for the prices should be real clothes.
I just feel for a fashion doll line should have real clothes and also I would like to talk about the joints I don't mind some dolls having not much articulation but back then barbies would at least have the rubber bends in the kness which I really miss I feel like just having those would be good for any doll. I really love barbie and most new barbies are great like the barbie extras and cutie reveals and of course the mattel creations dolls but the other dolls could be better. And I feel for the ken dolls the ken carson doll for any with blonde hair is the same one used over and over again like could you come up with anything new I would love some rooted hair ken dolls like the movie ken dolls but I see why those have real hair because they are better quality cause they are barbie signatures but for blonde hair ken he could have a different hair style like he did in the 2000s and 2010s I would love if you went back to those hair styles and not be so cheap. I'm sorry mattel I am not trying to be rude I love the barbe products its just some could be better just improve a little I mean some dolls for the price these days could be better.
You might not improve the barbies but I would love if you could please make a reproduction of the earring magic ken doll for collector's because you made a reproduction for the best selling barbie the totally hair barbie why not make the best selling ken the earring magic ken because he is so rare and let fans who want one buy one for a not so expensive price. Thank you mattel if you read this and I really hope you improve the barbie dolls because I would love that and other people really would too so thank you and please respond.
- Most expensive dolls are good quality
- Quality has gotten worse over the years with barbie dolls
Preferred solution: Better quality of products such as barbie and ken dolls
We’re truck that he loves; Bob the Builder take along Travis.Thank you. Would love to find one to purchase.
I didnt get anywhere trying to contact Mattel. It is merely impossible.
Ive already explained my situation
User's recommendation: Fix your website to be easier to navigate
New Ideas for hot wheels
I was trying to give new Ideas of hot wheels and others got no response please if u can send me the right number, thanks Jerry
Preferred solution: Super treasure hunts
No review
They linked me to the wrong number they link me to American girl!!!
I was trying to get a hold of the Mattel toy company
Preferred solution: Information on the Barbie fashion, design maker
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No child under 13 should ever have unsupervised access to the internet. And YouTube should be blocked on their devices anyway.